Refund Policy
Last updated 3 October 2026
Food is made to order, so this policy is specific about when money comes back and when it doesn't. The short version: if the problem is ours, you are refunded.
- Kitchen can't accept your order → full refund, automatically.
- Something wrong with what arrived → tell us within 2 hours, we refund or replace it.
- Cancel before we accept → full refund.
- Once cooking has started → no cancellation.
1. When we refund you in full, automatically
- We decline your order. An item sold out, the kitchen is too busy to cook it properly, or we are closing.
- Nobody accepts within five minutes. The order is cancelled by the system so you are not left waiting.
- We cannot deliver to your address after the order was placed.
- Payment went through twice for the same order.
You don't need to ask. The refund is sent the moment the order is declined, and your tracking page says so.
2. Cancelling an order
Call us on +27 76 842 2539.
- Before the kitchen accepts it: cancelled and refunded in full.
- After we have accepted and started cooking: the order cannot be cancelled, because the food is already being made.
3. If something is wrong with your order
Contact us within two hours of delivery, by phone or WhatsApp on +27 76 842 2539. Please keep the food and, if you can, send a photo — it helps us work out what happened in the kitchen.
| What happened | What we do |
|---|---|
| An item is missing | Refund that item, or deliver it, whichever you prefer |
| Wrong item delivered | Replace it, or refund it in full |
| Food arrived cold or damaged | Replace it, or refund it in full |
| Food is not what the menu described | Refund in full |
| You simply changed your mind after delivery | No refund — the food was made to order |
4. When we cannot refund
- Nobody was there to receive the order. The driver waits up to 10 minutes and calls twice. After that the food comes back to the restaurant and no refund is given. You are welcome to collect it the same day.
- The address or access details were wrong. If we delivered to the pin and the notes you gave, the delivery was completed.
- You reported the problem more than two hours after delivery.
- The food was eaten in full and the complaint is about taste rather than a mistake on our side.
5. How long a refund takes
We send the refund immediately. Your bank decides when it appears — usually 3 to 5 working days, sometimes up to 10 for international cards. The money goes back to the card you paid with; we cannot send it anywhere else.
Delivery fees are refunded along with the food whenever the whole order is refunded. If only one item is refunded, the delivery fee stays, because the delivery still happened.
6. Still not sorted?
Call the restaurant and ask for the owner. We would rather fix it than have you tell people we didn't. Your rights under the Consumer Protection Act 68 of 2008 are unaffected by this policy.
LEKKER KOREA, 1st Floor, The Rivonia Wellness Centre, 353 Rivonia Blvd, Edenburg, Johannesburg, 2128
Phone and WhatsApp: +27 76 842 2539
Open daily 11:00 – 20:00